Refunds and Returns Policy:

At Kos Jewelry, our priority is to ensure that you are completely satisfied with your purchase. In case you are not satisfied for any reason, we offer a simple and easy refunds and returns policy that assures your peace of mind.

1. Returns Eligibility:

We accept returns on most items within 30 days from the date of purchase. To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. However, customized or personalized items may not be eligible for return unless they are defective or damaged upon receipt.

2. Return Process:

To initiate a return, please contact our customer service team at [customer service email or phone number] to obtain a return authorization (RA) number. Once you have received your RA number, securely package your item and include the RA number on the package. Ship the item back to us using a trackable shipping method. Please note that the customer is responsible for return shipping costs unless the item is defective or damaged.